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Spotlight: Millennial Franchise Owners

millennial franchise owners

Millennials. Are they lazy or the next great generation? Meet these Millennial franchise owners before making up your mind.



Millennials, also known as Generation Y, are the largest generation surpassing the Baby Boomers. But what defines a Millennial? What makes them tick? According to the U.S. Census Bureau, a Millennial is someone who was born between 1982-2000 making them between 16-34 years old. According to many Baby Boomers and Generation X, Millennials are lazy and self entitled. Bust statistics show that some of the most current and successful entrepreneurs are Millennials.

We wanted to gain a little insight from Millennials who just so happen to be entrepreneurs and franchise owners within the Real Property Management family. Here’s what they had to say about being a Millennial franchise owner.

First, Meet the Millennials:

millennial franchise ownersKyle Thompson

Kyle graduated from California State University Long Beach with a bachelor’s degree in accounting. He worked at KPMG, a big four accounting firm, before opening his franchise in 2008, Real Property Management Coast in Huntington Beach, CA. and was only 27 years old at the time. Kyle is married and lives with his wife and 2 young daughters in Huntington Beach.

millennial franchise ownersRalph Reahard

Ralph opened his franchise, Real property Management Richmond Metro in Richmond, VA in 2014 at the age of 32 years old.  He’s been married 5 years to his beautiful wife Taylor and has two young daughters, Hadley and Lilly.  His growing family and the desire for a secure financial future is what led him to entrepreneurship and opening his franchise. In less than 2 years he has grown to over 150 units under management and is excited about the future growth of his office and others in the Central Virginia region.

millennial franchise ownersKassandra Taggart

Kassandra’s entrepreneurial spirit began at a very young age. She bought her first investment rental property at the age of 18 and never looked back. After trying corporate America for 5 years, she decided she wanted more freedom and also knew she wanted to be more than just a mom and pop shop. This led her to franchising. At the age of 28, Kassandra opened her franchise Real Property Management Last Frontier in Anchorage, AK and won Franchise of the Year in 2013. “With Real Property Management, I’m NOT told “I’m young”, I’m told – Wow what a great idea let’s keep sharing and growing.”  I’m now more me than ever before.~ Kassandra Taggart

millennial franchise ownersDarus Trutna

Darus lives in Eureka, CA and enjoys mountain biking with friends beneath the towering redwoods and kiteboarding along the beautiful coastlines of northern California. He opened his Real Property Management Humboldt office in 2012. Prior to Property Management, he served as a Combat Engineer Sergeant in the United States Army, completed two deployments: Operation Noble Eagle and Operation Enduring Freedom, and was awarded an Army Commendation Medal while serving overseas with the Multinational Force and Observers organization in Sinai, Egypt.  He serves on the Small Business Development Center Board of Directors and is an active supporter of entrepreneurship in his community.

What Was it About Owning Your Own Business that Was Appealing? Why Franchising?

Kyle: I found owning my own business appealing because I wasn’t motivated by working for others. In prior jobs, I didn’t mind working for a company, but I just didn’t feel motivated to do a good job and had trouble doing well in the work place. I was a mediocre employee.

Ralph: Wealth creation and the desire to build a valuable asset that could be passed down to my children or sold at retirement, that’s why I wanted to start my own business. I wanted to partner with a leader in the field and not waste time reinventing systems and processes – that’s what drew me to franchising and Real Property Management.

Kassandra:  I was motivated by the freedom to control our future.

Darus: Owning my own business was appealing because it provided a vehicle for building a life with greater control over my financial success, how I invested my time, who I had working relationships with, and provided a big canvas for creative output.  My mother owned her own veterinary shop when I was growing up and I saw how it delighted her to serve others and her community.  She inspired me to build a business so that I could serve my community, serve others, and build an asset for my family’s future. I decided that purchasing a Franchise was the smart choice for me because I knew that it would help accelerate my success and avoid many of the pitfalls that cause businesses to fail. The franchise provided a strong foundation for operations so that my team and I could focus on growth.

What are the Benefits of Owning a Franchise at a Young Age?

Kyle: Buying a franchise at a young age was a good for me (I was 27). I didn’t have any experience in this industry and it gave me the jump start to be profitable  more quickly than if I had done it alone. Also, a business takes time to build, so I was able to spend a few years growing it and have been enjoying the profits while in my 30’s and building something for the future.

Ralph: As a young franchisee my personal overhead and monthly expenditures are reasonable.   I was fortunate enough to be able to forgo a salary for 12 months without becoming a financial burden to my family.

Kassandra: Guidance and advice from the more experienced franchisee network to help avoid mistakes.

Darus Trutna: I went directly from the Army to graduating from college to going into business.  Owning a Franchise at a young age has been helpful because the Franchise and Franchisee network has helped fill in gaps in my knowledge base. Starting young is great because, just like compound interest, there is greater time for productive growth of the business.

What are the Disadvantages?

Kyle: The disadvantage was the business model needed capital (as it should be), so I had to swallow my pride, scale down my expenses and move into my in-laws house while I built the company. In the end that was a good thing.

Ralph: None.

Kassandra: Just having the unknown.

Darus Trutna: People often argue that going into business for yourself will take up all your time. They are correct.  Which reminds me of one of my favorite quotes, “Entrepreneurship is living a few years of your life like most people won’t, so that you can spend the rest of your life like most people can’t.”

What Did You Want to be When You Were Growing Up?

Kyle: As a kid I wanted to work for the FBI or US Customs service, but then in college I realized how expensive life was and got a degree in accounting and decided to be a CPA.

Ralph: Professional golfer.

Kassandra: I knew I would be working on my own. That’s about all I knew.

Darus Trutna: As a child, I would imagine myself opening a capsule door, hearing the swoosh of the air chamber equalizing, and then taking the first steps on Martian soil as an Astronaut. I decided to take a different route and let SpaceX and others blaze the trail to other worlds.  For now, I’ll do my small part to keep the Earth well managed.

How Has Starting Your Own Business at Such a Young Age Affected You?


Ralph: It’s been great – my starting salary was $40k out of school.   Our office did over $40k in revenue last month so no regrets.

Kassandra: I feel like I had more energy than others in the business.

Darus Trutna: I believe starting a business, at any age, begins with enthusiasm and then each person inevitably hits a level of complexity, or challenge that knocks them down. It is these moments that have shaped me. I’ve gone through many challenges during this journey and I’m glad I did. Choosing to face the challenges has made me stronger and given me greater empathy and respect for those who endure uncomfortable experiences, but keep fighting through. The obstacles have taught me priceless lessons in empathy, persistence, respect, humility, and courage that give true depth to the power of those values.

It Takes Courage to Start Your Own Business at a Young Age. What Advice do You Have for Those in Their 20s and Early 30s?

Kyle: It takes some courage to start a business, I left a really good job to do this and so I think it gave me the attitude that I would not fail. Also, I entered a low risk business, so it wasn’t a matter of failing, just how long could I survive until I built up the business to make enough money to survive. If you want to start a business, go all in and find a way to make it work. The business may evolve, but you can figure it out if all your energy goes to it.

Ralph: It takes courage at any age – my advice would be to make a decision and don’t look back.  You can easily over analyze things and become paralyzed to the point of inaction.    Also, I would tell any new franchisee to relax, be patient, and trust the process – everything takes longer than you think it will and everything costs more money than you budgeted for, but in the end if you trust the process and the systems you will be rewarded.

Kassandra: You won’t know it all, always ask.

Darus Trutna: Don’t drift. Your time is precious. You only have so many years to do this. Figure out what you want and go after it like your life depends on it….because your life does depend on the choices you make now. Ask for advice, but make your own decisions. Focus on your Freedom and be like an arrow shot from a bow. One target. One Aim. Get Free.

Some Say “Millennials are Lazy and/or Entitled”? How do You Respond to This?


Ralph: In my humble opinion, it seems every generation looks upon the next with an air of disdain or judgement.  I think it’s silly – I know a lot of Boomers that are lazy, entitled, and I also know a lot of 20- somethings that could be painted with the same brush.  At the end of the day, personal character, drive, and ambition will help any Millennial overcome these negative perceptions.

Kassandra: No, we are calculated risk takers and saw others make mistakes. We are taking longer to make a choice.  We don’t have a problem jumping onto a risk when good facts are in front of us.

Darus Trutna: We are on the cusp of transformational technological, economic, and social changes. Regardless of how they may be seen now, I believe that the future will see the “Millennials” to be a generation to be revered.  It’s a generation that will have endured and overcome potentially catastrophic environmental challenges, massively disruptive technologies, financial market crashes, social crises, and great economic upheaval. I expect this generation will play a key part in rebuilding our world into a more connected, just, and empathetic home for us all.

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